Contact Us

Provider Field Coordinators | Fax Numbers | Member Toll-Free Numbers

  • Address: 520 Pleasant Valley Road, Trafford, PA 15085
  • Email: pawebmaster@beaconhealthoptions.com
    * PROVIDERS PLEASE NOTE: this email in-box is not monitored or checked by our Clinical Department. Please do not send clinical information to this email address. Information regarding authorizations or clinical issues are to be directed to our Clinical Department by calling our VBH-PA Provider Line at 1-877-615-8503.
  • Provider Toll Free Number: 877-615-8503
  • Eligibility Verification System (EVS): 800-766-5387
  • VBH-PA Web Site Address: www.vbh-pa.com
  • ValueOptions® Web Site Address: www.valueoptions.com
  • E-Support (EDI) Help Line: 888-247-9311 or
    e-support.Services@valueoptions.com
  • Automated Fax Back Service for Provider Summary Vouchers:
    866-409-5958
  • PaySpan Health Customer Service Support Phone Number:
    877-331-7154
Member Toll-Free Numbers

Member County Toll-Free Numbers — Members only, please

If you do not speak English, please call your County’s toll-free member line and staff will be able to assist you.

County Phone number
Armstrong 877-688-5969
Beaver 877-688-5970
Butler 877-688-5971
Crawford 866-404-4561
Fayette 877-688-5972
Greene 877-688-5973
Indiana 877-688-5969
Lawrence 877-688-5975
Mercer 866-404-4561
Venango 866-404-4561
Washington 877-688-5976
Westmoreland 877-688-5977
TTY 877-615-8502
Crawford, Mercer, and Venango Counties Independent Prescriber Referral Line 866-642-3202
Fax Numbers

Fax Numbers by Department

Department Fax Number
Beaver Office 855-589-1258
BHRS  855-439-2441
Clinical 724-744-6370
Clinical – SCA 855-439-2446
Crawford Office 855-589-1259
Customer Service 855-439-2443
Family Based 855-439-2442
Greene Office 855-850-9831
Mercer Office 855-439-2448
Network Operations 724-744-6363
Outpatient Authorizations 855-439-2444
Peer Advisor’s Office 855-439-2445
Provider Relations 724-744-6363
Quality Management 855-287-8491
Venango Office 855-589-1260
Provider Field Coordinators

Provider Field Coordinators

Contact your Provider Field Coordinator (PFC) according the county or state in which your main location resides.

Andrea Poole
724-430-1377 Phn
724-430-1282 Fax
All Fayette and Somerset, Bedford, Fulton, Franklin, Adams, York, Lancaster, Chester, Delaware, Philadelphia
David Pino
724-744-6536 Phn
724-658-6031Fax
All Butler, Lawrence and Allegheny, Elk, Cameron, Clinton, Lycoming, Sullivan, Columbia, Luzerne, Carbon, Northampton, Monroe
Dawn Mueseler
724-744-6361 Phn
1-855-541-5211 Fax
All Armstrong, Indiana, Westmoreland and Clarion, Jefferson, Clearfield, Cambria, Center, Mifflin, Union, Snyder, Montour, Northumberland, Schuylkill, Lehigh, Bucks
Jill Piasecki
724-627-4661 Phn
724-627-5363 Fax
All Greene, Beaver, Washington and West Virginia, Blair, Huntingdon, Juniata, Perry, Cumberland, Dauphin, Lebanon, Berks, Montgomery
Kurt Fay
814-337-0026 Phn
1-855-439-2448 Fax
All Crawford, Venango, Mercer and Ohio, Erie, Warren, Forest, McKean, Potter, Tioga, Bradford, Susquehanna, Wyoming, Lackawanna, Wayne, Pike