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Provider Field Coordinators | Fax Numbers | Member Toll-Free Numbers | Medical Assistance Transportation Programs | Physical Health Plans | Ombudsmen

Address:
520 Pleasant Valley Road, Trafford, PA 15085
vbhpawebmaster@valueoptions.com

Quick Reference Guide
Provider Toll Free Number: 877-615-8503
Eligibility Verification System (EVS): 800-766-5387
VBH-PA Web Site Address: www.vbh-pa.com
ValueOptions Web Site Address: www.valueoptions.com
E-Support (EDI) Help Line: 888-247-9311
Automated Fax Back Service for Provider Summary Vouchers: 866-409-5958
PaySpan Health Customer Service Support Phone Number: 877-331-7154
Provider Field Coordinators

Adult Service Providers in Armstrong, Butler, Indiana, Lawrence, Washington, and Westmoreland

(724)744-6361 Phone
(724) 744-6363 Fax

Adult Service Providers in Crawford, Mercer, and Venango

(724) 962-8030 Phone
(724) 962-8042 Fax

Adult Service Providers in Beaver

(724) 744-6345 Phone
(724) 744-6363 Fax

Adult Service Providers in all other counties not listed

(724) 430-1377 Phone
(724) 430-1282  Fax

Child and Adolescent Service Providers in Armstrong, Butler, Indiana, Lawrence, Washington, and Westmoreland

(724) 744-6554 Phone
(724) 744-6363 Fax

Child and Adolescent Service Providers & Independent Prescribers in Crawford, Mercer and Venango

(724) 962-8033 Phone
(724) 962-8042 Fax

Child and Adolescent Service Providers in Beaver

(724) 744-6520 Phone
(724) 744-6363 Fax

Child and Adolescent Service Providers in all other counties not listed

(724) 744-6554 Phone
(724) 744-6363 Fax

All Providers in Cambria

(814) 534-4504 Phone
(814) 534-4506 Fax

All Providers in Erie

(814) 878-1675 Phone
(814) 528-0603 Fax

All Providers in Fayette and Greene

(724) 430-1377 Phone
(724) 430-1282  Fax

FAX Numbers by Department
BHRS: 724-744-6557
Clinical: 724-744-6370
Customer Service: 724-744-6379
Network Operations: 724-744-6363
Outpatient Authorization Report: 724-744-6329
Peer Advisor: 724-744-6320
Provider Field Coordinator: 724-744-6363
Quality Management: 724-744-6505

Member County Toll-Free Numbers - Members only, please
Armstrong:

877-688-5969

Beaver: 877-688-5970
Butler: 877-688-5971
Cambria

866-404-4562

Crawford

866-404-4561

Erie

866-404-4560

Fayette:

877-688-5972

Greene:

877-688-5973

Indiana:

877-688-5969

Lawrence:

877-688-5975

Mercer

866-404-4561

Venango

866-404-4561

Washington:

877-688-5976

Westmoreland:

877-688-5977

TTY:

877-615-8502

Translator Line:

800-735-2473
(client ID#: 15085)

Medical Assistance Transportation Program (MATP)
Armstrong/Butler: 800-468-7771 or
724-548-3405
Beaver:

800-496-4388 or
724-775-4165

Cambria

1-888-647-4814 or
814-535-4630

Crawford

814-333-7090

Erie

814-455-3330

Fayette:

877-213-3031 or
724-438-6738

Indiana/Westmoreland:

800-871-4445 or
724-834-6351

Lawrence:

800-496-4388 or
724-775-4165

Mercer

724-981-6222

Venango

814-432-9767

Greene/Washington:

888-642-6767 or
724-225-2061

Physical Health Plans
UPMC for You: 800-286-4242
Gateway Health Plan: 800-392-1147
Unison Health Plan: 800-414-9025

Ombudsman
Armstrong/Indiana/Westmoreland: 800-871-4445 Ext 117 or
724-834-6351
Butler: 1-888-329-0468 or
724-287-1965
Beaver/ Lawrence: 800-496-4388 or
724-775-4165
Washington: 888-642-6767 or
724-225-2061
TTY: 877-615-8502