ASSISTANCE WITH CLAIMS QUESTIONS
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Providers are able to check on the status of their claims and/or address any questions or concerns about claims issues via one of the following methods:
- VBH-PA’s Integrated Voice Response System (IVR)
- Dial 1-866-719-7118
- Enter the six (6) digit VBH-PA provider number
- Follow prompts to the “Main Menu”
- Press “2” for claims information
- Enter the member’s 9-digit Medical Assistance identification number
- Enter the member’s date of birth in ‘MMDDCCYY’ format
- Enter the date of service for the claim in ‘MMDDCCYY’ format
Up to twenty (20) transactions will be given per member, starting with the date of service entered up to the current date.
- ValueOptions Online Provider Services *
- Go to www.vbh-pa.com
- Click on “For Providers”
- On the Provider Homepage click on“ProviderConnect” then “Login”
- Enter the submitter identification number and password to login
- Select “Claims Inquiry” to check on the claim status
- Enter the member’s 9-digit Medical Assistance identification number
- Enter the member’s date of birth in ‘MM/DD/YYYY’ format
- Enter the begin date of service in ‘MM/DD/YYYY’ format
- Enter the end date of service in ‘MM/DD/YYYY’ format
* In order to be able to access the system, providers must first obtain a User ID and Password by filling out an “Account Request Form”. Completed forms may be faxed to e-Support Services at 703-390-2587.
- VBH-PA’s Toll-Free Provider Number
Call the toll-free provider number at 877-615-8503 between the hours of 8:00 am and 5:00 pm Eastern Time and a Member and Provider Service Representative will be glad to assist with any claims questions.
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